We guarantee that all of our items are brand new and free of any defects. Glasses sold on our site are 100% authentic or your money back. We will even pay for your return shipping!
PopularGlasses.com will accept returns within 14 days of receiving your purchase, however will be subject to a 10% of restocking fees. All items which are returned will be subject to an inspection. If an item is found altered with, used or physically damaged it will not be accepted for return.
Items returned between 14 and 30 days will be subject to a 20% restocking fee.
Items will not be accepted for return after 30 days.
Exchanges and Refunds:
Once we receive your return we will refund your purchase in full less shipping charges (if free shipping was taken advantage of then $10 will be deducted from your refund) Buyer is responsible for return postage. We can exchange for any item that is available on our website. When returning buyer is responsible for shipping both ways. If the item you are exchanging is of a higher value than you must cover the difference along with the return shipping charge. If it is of a lesser value we will credit your payment. All items must be returned within 14 days and must include an RMA # which can be obtained by contacting us at 877-339-2026. All prescription orders are also not refundable and are considered a service. In the case that a prescription is filled incorrectly we will need to receive the frame back so that we can verify that our lab made a mistake, at which point we will fill the job at our cost. Shipping charges are not refundable. If an Item is received after the 14 day period a 10% restocking fee will be applied. NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS.
Please be advised that our company assumes no responsibility for any frames that become damaged in the process of lens installation. Popular Glasses is not responsible for any received for service frames that have not been purchased directly through our company, and will not be held liable for any damage that may have been incurred while the frames are in our care.
Should you have any questions please do not hesitate to contact us either via email Info@popularglasses.com
or on our toll free number 877-339-2026.