Send us damaged eyewear
Be certain to properly protect your glasses for shipping:
- Wrap your frames with a cleaning cloth or tissue.
- Wrap your item in bubble wrap to protect it from damage.
- Ship the protected frame(s) in a small box or padded envelope.
All repairs are to be sent to our on site repair facility:
2152 Ralph Avenue, Suite 327
Brooklyn, NY 11234
To ensure the fastest possible service, please be sure to include your order number in your shipment.
Your order number will be issued to you on the screen and emailed to you upon completion of the order process.
As per request of the Repair Facility please do not send bulky cases if at all possible. They do not fit on the repair trays. A small flat case is ok, but they prefer bubble wrap.
Please be advised that our company assumes no responsibility for any frames that become damaged in the process of lens installation. Popular Glasses is not responsible for any received for service frames that have not been purchased directly through our company, and will not be held liable for any damage that may have been incurred while the frames are in our care.