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WELCOME TO OUR FAQ PAGE

Find Answers to most of your questions here. If you can’t find your answer here then email us your question and we will respond within 24 hrs. info@popularglasses.com

 

PAYMENT QUESTIONS
Can I pay with a Money Order or Check?
Can I pay with an International Money Order?
Which address do I send a payment to?
Is it safe to pay you with my credit card?

 

SHIPPING QUESTIONS
Is shipping really free?
How much is shipping if I live in Hawaii, Alaska or outside the US?
Do you Combine shipping? How much extra is each item?
How do I get a tracking number for my order?
I live in NY/NJ can I pick up my item?
Do you ship to PO Box?
Can you ship my item to a different address?

 

CONTACT QUESTIONS
How do I contact you?

 

OTHER QUESTIONS
What is your return policy?
Do we sell wholesale?
I still haven't received my item where is it?
What if I forgot my order number?
Do I have to pay tax?


Can I pay with a money order or a personal check?
Yes we accept MO's and checks. When sending your payment make sure to include order number, email address, telephone number and your shipping address along with your payment.


Can I pay with and International money order or personal check from a Bank ourside of US?
No we do not accept international money orders or checks. Please use our checkout process and use any major credit card to pay for your purchase.


Which address do I send the payment to?
Please contact us at sales@popularglasses.com to make payment arrangements.


Is it safe to pay with my credit card?
We ensure your Credit Card information is 100% safe and secure. All transactions are secured over 128 bit SSL encryption.


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Is shipping really free?
Yes all orders within the United States are shipped for free via UPS Ground service. (Hawaii and Alaska are excluded)

How much is shipping if I live in Hawaii, Alaska or outside US?
Shipping to Hawaii and Alaska is $25 for UPS Second day air. International shipping is $35 for 2-3 day air delivery via UPS Expedited service anywhere in the world. (Customs duties may apply). We reserve the right to reject any sale in suspicion of fraudulent activity.


Do you Combine shipping? How much extra is each item?

All items are shipped free of charge within US. Hawaii, Alaska and overseas please add $15 for each additional pair.


How do I get a tracking number for my purchase?

After you have submitted your order we will process and send you an email with a confirmation. Once shipped you will receive tracking information in your email If you have never received an email with your tracking number please contact us with your order number and your full name for tracking purposes. We will gladly inform you of your tracking number or the status of your order. Please email info@popularglasses.com for order status and tracking inquiries.


I live in NY/NJ can I pick up my item?

No, due to high number of requests we are unable to have a pick up service.


Do you ship to PO Box?
Yes we ship to PO Box.


Can you ship my item to a different address?
For security reason we will only be able to ship your item to address registered with your credit card.


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How do I contact you?
We answer most questions within 24 hours so feel free to email us at info@popularglasses.com if you feel that your question will be best answered by phone please call us at TOLL FREE 877-339-2026 M - F 9:30 AM - 5:00 PM EST


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What is your return policy?
PopularGlasses.com now offers free returns! Don’t like what you purchased? Not a problem, return it within 14 days of receiving your item and we will exchange or refund your purchase. NO QUESTIONS ASKED! Once we receive your return we will refund your purchase in full less shipping charges (if free shipping was taken advantage of then $10 will be deducted from your refund) Buyer is responsible for return postage. If an Item is received after the 14 day period a 10% restocking fee will be applied. NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS.


I still haven't received my item where is it?
If you feel that it has been substantially long since you paid and have not received your purchase please email us your order number and your full name so that we can track the package. Please keep in mind that orders to the West Coast can take a little longer to arrive and also keep in mind Holidays. We always try to get your packages out as soon as possible. Please note that items which are backordered can take up to 2 weeks to ship. If you purchase is a backordered item please be patient.


What if I forget my order number?
Your order number should be emailed to you within 24 hours of your purchase. If you erase this email and forget your order number please email us at info@popularglasses.com with your full name, email address and shipping address.


Do I have to pay tax?
We are a registered business in the State of New York. All sales which are shipped to NY are subject to a sales tax. This tax will automatically be added to your total.


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